Privacy Policy
PRIVACY POLICY
1. INTRODUCTION
At Fivelements Retreat Bali, respect for privacy is part of how we care for those who engage with us. This privacy policy (the “Policy”) explains how we collect, use and protect your personal information across our retreat, digital platforms and communication channels.
This Policy applies to our website fivelementsbali.com, reservation and enquiry channels, social media platforms, newsletters, wellness consultations and any other point where you choose to share your information with us.
We understand that privacy and data protection are deeply personal matters. Any information you provide is used only to support your experience with us, whether to facilitate your stay, personalise your wellness journey, or share updates and offerings that are relevant and meaningful to you.
Safeguarding your information is a responsibility we take seriously. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.
We invite you to read this Policy carefully so you feel informed and confident about how your information is managed.
2. PRIVACY POLICY STATEMENT
This Policy describes how Fivelements Retreat Bali, Puri Ahimsa (PT Fivelements Ltd.), (the “Company” or “Fivelements”) collects, processes and safeguards personal information.
The Company acts as the data controller.
Contact details:
Email: frontoffice@fivelementsbali.com
Telephone: +62 (0)361 469 206
Mailing Address: Banjar Batur Rening, Mambal, Abiansemal, Badung, Bali 80352, Indonesia
From time to time, Fivelements may update this Policy to reflect changes in regulations or operational practices. Non-material updates will be posted on our website. Continued use of our services indicates acceptance of the updated Policy.
3. INFORMATION WE COLLECT
The type of information we collect depends on how you interact with us and the services you request.
3.1 Personal Information
This may include:
Name and title
Email address
Postal address
Telephone number
Age and gender
Payment and billing details
Passport and nationality information
Travel and arrival details
Insurance information
3.2 Additional Information
Shared voluntarily to enhance your experience:
Travel preferences and retreat interests
In-retreat preferences
Feedback, reviews and survey responses
Lifestyle information
Purchase and booking history
Website interaction and session data
3.3 Health-Related Information
Collected only where relevant to wellness services and with appropriate consent:
General health background
Medical conditions relevant to treatment suitability
Test results or practitioner notes
Fivelements shall not intentionally collect information relating to race, ethnicity, religious or philosophical beliefs, political opinions, sexual orientation, genetic or biometric data, or criminal records.
For clarity, all information collected under the above categories is referred to as “Information”.
4. HOW WE COLLECT INFORMATION
Fivelements may collect Information through a variety of channels, including:
Online interactions via our website, email communications and social media
Reservation enquiries and booking processes
In-person interactions during your stay
Wellness consultations and programme participation
Cookies and similar technologies that are used on our website
Trusted third parties, such as travel agents or booking platforms
Providing certain information is necessary to confirm reservations, deliver services or comply with regulatory requirements. Choosing not to provide required information may limit our ability to assist you fully.
5. WHY WE USE YOUR INFORMATION
Your Information may be used to:
Manage reservations and guest services
Personalise wellness programmes and experiences
Provide relevant communications and updates
Improve our services, offerings and digital experience
Process payments and confirmations
Maintain safety, security and regulatory compliance
Respond to enquiries, feedback and reviews
Marketing communications are sent only where you have provided consent. You may withdraw this consent at any time via unsubscribe links or by contacting us directly.
6. DATA PROCESSING
Fivelements may process the Information on one or more of the following legal bases: performance of a contract; consent; compliance with legal obligations; and legitimate interests where such interests are not overridden by your rights.
7. DATA PROTECTION & SECURITY
Fivelements applies commercially reasonable best efforts to implement appropriate safeguards to protect the Information and restrict access to authorised personnel only. All individuals with access to personal data are subject to confidentiality obligations.
Fivelements aligns its privacy practices with internationally recognised data protection standards, including the EU General Data Protection Regulation (GDPR), UK GDPR, and other applicable global privacy principles, particularly in relation to health-related and sensitive personal data.
Personal information is retained only for as long as necessary for the purposes for which it was collected. reservation and transaction records are retained in accordance with legal and tax requirements. Wellness and health information is retained only for the duration necessary to support your stay and follow-up care, unless a longer period is required by law. Where possible, data is securely deleted or anonymised.
Health-related and wellness consultation information is treated as sensitive personal data and is subject to enhanced protections. Such information is collected only with explicit consent, accessed strictly on a need-to-know basis by authorised practitioners, never used for marketing, and never shared without explicit consent unless required by law or in a medical emergency.
The services at Fivelements are intended primarily for adults. We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian.
In the unlikely event of a data breach, Fivelements shall take appropriate steps in line with requirements under applicable law, including notifying affected individuals where required.
8. COOKIES & DIGITAL ANALYTICS
The Fivelements website uses cookies to understand visitor behaviour, improve usability and enhance content relevance. You can manage cookie preferences at any time through the cookie settings link on the Fivelements website.
Disabling cookies may limit certain website functions, but is not intended to prevent basic access and functionality.
9. SHARING & INTERNATIONAL TRANSFERS
Fivelements may share Information with trusted service providers who support our operations, such as booking engines, payment processors, IT and analytics providers (the “Service Providers”). These Service Providers are required to process data securely and in accordance with applicable laws.
Where data is transferred internationally, Fivelements takes commercially reasonable best efforts to ensure appropriate safeguards are in place.
10. YOUR RIGHTS
Subject to applicable laws, you have the right to:
Access your Information
Request correction or deletion
Withdraw consent
Object to certain uses, including marketing
Request data portability
Lodge a complaint with a relevant authority
Requests can be submitted to info@fivelementsbali.com.
11. THIRD-PARTY SERVICES & LINKS
The Fivelements website may include links to third-party platforms such as booking engines, mapping services, video players or social media tools. Fivelements shall not be responsible for the privacy practices of external providers and encourage you to review their policies separately.
12. POLICY UPDATES
Any updates to this Policy will be published on the Fivelements website. We encourage you to review it periodically to stay informed.
13. CONTACT US
If you have questions about this Policy or how your Information is handled, please contact:
Email: frontoffice@fivelementsbali.com
Mailing Address: Banjar Batur Rening, Mambal, Abiansemal, Badung, Bali 80352, Indonesia